FAQ, policies & conditions

We will try to deliver your items on time but as we work with third party delivery services, we encourage you to place your orders with at least 2 weeks in advance for personalized items.

Most orders are shipped within 3 up to 10 business days depending on the availability or personalizing process of the order, then an email containing delivery and tracking information is sent to the email address provided.

For all items you will be charged the exact shipping and handling cost only. An estimated shipping fee is assessed at checkout however you will only be charged for actual shipping and handling once the order has been processed and packaged.  

International Orders are charged an additional estimated shipping fee calculated at time of checkout until actual shipping can be calculated. This may be more or less than the estimated amount, but we will always do our best to package efficiently and save you as much as possible. If shipping exceeds our estimate, we will notify you before shipping.

We evaluate each order and send packages by the least expensive and most efficient method possible. Shipping pricing varies greatly due to size, volume, weight, and distance. Current shipping options include United States Postal Service Priority Mail, UPS, and FedEx.

If you need your order expressed shipped, please contact us by email after your order.

All domestic orders are insured and shipped with tracking and a signature requirement for delivery. Domestic shipments are insured, however, there are limitations and/or exceptions to insuring international shipments.

Due to the many factors outside of our control, we accept no responsibility for loss or damage to international shipments unless prior arrangements are made with regard to the method of shipping and insuring the order.

All shipments packaging is kept purposely discreet to avoid being targeted for theft.